Privacy Policy
How we collect, use, and protect your personal information.
Last updated: January 2024
British Window Experts is committed to protecting your privacy. This policy explains how we handle your personal information when you use our website or services.
Information We Collect
We collect information you provide directly, including:
- Name and contact details when you submit enquiry forms
- Property address for survey and installation purposes
- Communication records when you contact us
- Service preferences and project requirements
We also collect technical information automatically:
- IP address and browser type
- Pages visited and time spent on site
- Device information and operating system
- Referring website addresses
How We Use Your Information
We use personal information to:
- Respond to your enquiries and provide quotes
- Arrange and conduct property surveys
- Process and fulfil installation orders
- Communicate about your project status
- Provide after-sales support and warranty services
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your data based on:
- Contract performance when fulfilling orders
- Legitimate business interests for marketing and improvement
- Your consent where specifically requested
- Legal compliance where required by law
Information Sharing
We do not sell your personal information. We may share data with:
- Manufacturers for warranty registration
- FENSA for building regulation compliance
- Payment processors for transaction handling
- Legal authorities when required by law
Data Retention
We retain your information for:
- Enquiry data: 2 years from last contact
- Customer records: Duration of warranty plus 2 years
- Financial records: 7 years as required by law
- Website analytics: 26 months
Your Rights
Under data protection law, you have rights to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Object to certain processing activities
- Request data portability
- Withdraw consent at any time
Security Measures
We implement appropriate technical and organisational measures to protect your data, including encrypted connections, secure servers, and restricted access controls.
Contact Us
For privacy-related enquiries or to exercise your rights, contact us at:
British Window Experts
47 Whitmore Street
London, EC2A 4NW
United Kingdom
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.
Policy Updates
We may update this policy periodically. Significant changes will be communicated via our website. Continued use of our services after changes constitutes acceptance of the updated policy.